Refund policy
Last updated 12 November 2026. Listings and the core tools are free, so you only pay for extras. If a purchase doesn’t work out, you have 14 days to ask for your money back.
Season passes
Ask within 14 days of buying a pass and we refund it in full, as long as you have used less than half of the AI credits it added. Your paid features end when the refund is made. After 14 days, passes are not refundable, but they never renew, so you are never charged again.
Monthly plans
You can cancel a monthly plan at any time in Manage billing. You keep the plan until the end of the month you paid for and are not charged again. We do not refund part of a month already started, except as described below.
AI credit top-ups
Ask within 14 days and we refund any credits from a top-up that you have not used. Free monthly credits and credits that came with a plan have no cash value and are not refunded separately.
Reviews and mock interviews
If you booked a CV review, statement review or mock interview, we refund it in full if you cancel before the work starts. Once a reviewer has started, it is not refundable.
When we always refund
We refund in full, whatever the timing, if you were charged by mistake or charged twice, if a paid feature did not work and we could not fix it, or if we close your account without good reason. Nothing here limits refund rights you have under the law where you live.
How to ask
Email hello@creatingop.com from the address on your account, with “Refund” in the subject and what you bought. We reply within 5 working days. Approved refunds go back to the original payment method in the currency you paid. Your bank may take a few working days to show them.
Organisations
Promotions, sponsored seats and managed applications paid by invoice follow the written agreement for that work. If a promoted listing is rejected in review before it goes live, we refund it in full.